PRINCIPAL DUTIES AND RESPONSIBILITIES
* Maintaining and developing a welcoming and informative reception
space
* Triage service-user queries in-person or by email to identify
their needs
* Providing up-to-date information to service-users, as well as
other stakeholders
* Advocating on behalf of service-users
* Referring service-users to supports within and outside of the
organisation
* Updating our CRM and maintaining client files
* Managing the Information and Advocacy service appointment system
* Administrative support when required including
* Opening and closing files, file documentation, maintain legal
casework system up to date for our Law Centre.
* Performing other ad-hoc administrative and receptionist duties when
required, including:
* Handling external and in-coming post
* Manage office stationery and other material (orders, stock,
administration, and organisation)
* Participate in IRC team meetings and casework meetings
* May be asked to assist at Irish Refugee Council events and support
with organising outreach and online events may also be required
PERSON SPECIFICATION: QUALIFICATIONS, EXPERIENCE, AND SKILLS REQUIRED
* Experience in a customer-facing role is a must
* Ability to communicate effectively with non-native English
speakers from diverse backgrounds
* Previous experience working with people seeking protection,
migrants or refugees is an advantage
* Demonstrable commitment to the human rights of vulnerable groups
* Knowledge of Irish asylum and immigration law is an advantage.
* Ability to speak in Arabic, Pashtu, Farsi, Somali is an advantage
* Excellent verbal and written
We need : English (Good)
Type: Permanent
Payment:
Category: Others
